PRIVACY POLICY

Last Updated: January 31, 2025

INTRODUCTION

Museiac ("we," "our," or "us") is a music distributor and creator commerce platform operated from Patna, Bihar, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and platform.

By using Museiac, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

Personal Information You Provide

When you register for an account or use our services, we collect:

Account Information:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Billing address
• Date of birth (for age verification)

Artist/Creator Information:

• Artist name(s)
• Stage name(s)
• Biography
• Social media links
• Profile photograph

Payment Information:

• Bank account details (for royalty payments)
• GST registration number (if applicable)
• PAN card number (for Indian tax compliance)
• Payment method details

Music Content:

• Audio files (WAV/FLAC)
• Artwork images
• Song metadata (titles, credits, ISRCs)
• Release information
• Songwriter and publisher details

Student Verification (if applicable):

• Student ID
• Enrollment verification documents
• Educational institution name

Support Communications:

• Email correspondence
• Phone call recordings (with consent)
• WhatsApp messages
• Support tickets and chat transcripts

Information Collected Automatically

Usage Data:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time and date of visits
• Time spent on pages
• Referring website addresses

Analytics Data:

• Dashboard usage patterns
• Feature utilization
• Upload frequency
• Revenue tracking views
• Navigation paths

Cookies and Tracking Technologies:

• Session cookies (essential for platform functionality)
• Preference cookies (remember your settings)
• Analytics cookies (understand usage patterns)
• Marketing cookies (with your consent)

Information from Third Parties

Streaming Platforms:

• Stream counts
• Revenue data
• Geographic listener data
• Playlist placement information

Payment Processors:

• Transaction confirmations
• Payment success/failure notifications

Social Media:

• Public profile information (if you connect accounts)
• Authentication tokens

2. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

Service Delivery

• Create and manage your account
• Process music distribution to 150+ platforms
• Generate ISRCs for your releases
• Enroll tracks in YouTube Content ID
• Process royalty payments to your bank account
• Provide customer support
• Send transactional emails (confirmations, receipts, notifications)

Platform Operations

• Maintain and improve our services
• Monitor platform performance
• Troubleshoot technical issues
• Prevent fraud and abuse
• Ensure platform security

Analytics and Improvement

• Understand how users interact with our platform
• Identify popular features
• Improve user experience
• Develop new features

Communication

• Respond to your inquiries
• Send important service updates
• Notify you of policy changes
• Provide release status updates

Legal Compliance

• Comply with Indian tax regulations (GST, TDS)
• Maintain financial records as required by law
• Respond to legal requests
• Enforce our Terms of Service

Marketing (With Your Consent)

• Send promotional emails about new features
• Share educational content about music distribution
• Announce platform updates
• Conduct user surveys

You can opt out of marketing communications at any time.

3. HOW WE SHARE YOUR INFORMATION

We share your information only in the following circumstances:

With Streaming Platforms

We share necessary information with distribution partners:

• Artist name
• Track titles and metadata
• Audio files
• Artwork
• ISRC codes
• Release dates

Purpose: To distribute your music to Spotify, Apple Music, JioSaavn, Gaana, and 150+ platforms.

With Payment Processors

We share payment information to process royalties:

• Bank account details
• Payment amounts
• Transaction references

Purpose: To transfer your 80% revenue share to your bank account.

With Service Providers

We use third-party service providers for:

• Cloud storage (audio files, artwork)
• Email delivery (transactional and support emails)
• Analytics (Google Analytics, if used)
• Customer support tools
• Accounting software

All service providers are contractually bound to protect your data.

For Legal Compliance

We may disclose information when required by law:

• Court orders or legal process
• Government investigations
• Tax authority requests
• Copyright infringement claims
• Terms of Service violations

With Your Consent

We may share information for purposes not listed here if we obtain your explicit consent.

Business Transfers

If Museiac is acquired or merged with another company, your information may be transferred to the new entity. You will be notified of any such change.

Aggregated/Anonymized Data

We may share aggregated, non-personally identifiable information for:

• Industry reports
• Platform statistics
• Marketing materials

Example: "Museiac users uploaded 10,000 releases in 2025" (no individual identification)

4. DATA RETENTION

How Long We Keep Your Information

Active Accounts: We retain your information as long as your account is active and for a reasonable period after cancellation to:

• Continue distributing your music (as promised)
• Process ongoing royalty payments
• Maintain financial records for tax compliance

After Account Closure:

• Music catalog: Retained indefinitely (to continue distribution and payments)
• Financial records: Retained for 7 years (Indian tax law requirement)
• Support communications: Retained for 3 years
• Analytics data: Retained in anonymized form indefinitely

Deletion Requests: You may request data deletion by emailing help@museiac.com. We will delete personal information except where:

• Required by law to retain (tax records)
• Necessary to continue music distribution
• Needed to process pending royalty payments

5. DATA SECURITY

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Secure password hashing (bcrypt)
• Regular security audits
• Firewall protection
• Access controls and authentication

Organizational Safeguards:

• Employee training on data privacy
• Limited access to personal information (need-to-know basis)
• Confidentiality agreements with staff
• Vendor security assessments

Your Responsibilities:

• Choose a strong, unique password
• Do not share your login credentials
• Log out from shared devices
• Report suspicious activity to help@museiac.com

No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

Under Indian data protection laws and international standards, you have the following rights:

Access

Request a copy of the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information (subject to legal retention requirements).

Portability

Request your data in a commonly used, machine-readable format.

Withdraw Consent

Withdraw consent for marketing communications or optional data processing.

Object

Object to processing of your information for certain purposes.

To Exercise Your Rights: Email: help@museiac.com Subject: "Data Privacy Request" Include: Your name, email address, and specific request

Response Time: We will respond within 30 days.

7. COOKIES POLICY

What Are Cookies

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Essential Cookies (Required):

• Session management (keep you logged in)
• Security protection (prevent fraud)
• Platform functionality

Analytics Cookies (Optional):

• Google Analytics (usage patterns)
• Heatmap tracking (user behavior)

Marketing Cookies (Optional, With Consent):

• Facebook Pixel (if we use social media advertising)
• Retargeting cookies

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Delete existing cookies
• Allow cookies from specific sites

Note: Blocking essential cookies may prevent platform functionality.

Cookie Consent

On your first visit, we ask for consent to use non-essential cookies. You can change your preferences anytime by:

• Updating cookie settings in your account
• Clearing browser cookies
• Emailing help@museiac.com

8. THIRD-PARTY LINKS

Our platform may contain links to third-party websites (streaming platforms, payment processors, social media).

We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

9. CHILDREN'S PRIVACY

Museiac is not intended for users under 18 years of age.

We do not knowingly collect information from minors. If you are a parent/guardian and believe your child has provided us with personal information, contact us at help@museiac.com, and we will delete it.

Student Discount Exception: Students 18+ may use the platform with valid enrollment verification.

10. INTERNATIONAL DATA TRANSFERS

Museiac is based in India. If you access our platform from outside India, your information may be transferred to and processed in India.

We comply with applicable data protection laws when transferring data internationally.

11. INDIA-SPECIFIC PROVISIONS

Compliance with Indian Laws

We comply with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (when enacted)

Sensitive Personal Data

Under Indian law, the following is considered "sensitive personal data":

• Passwords
• Financial information (bank accounts)
• Biometric data (if collected)

We collect this data only with your consent and for specified purposes.

Grievance Officer

For complaints or concerns about data privacy:

Name: [To be appointed]
Email: contact@museiac.com
Response Time: 30 days

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• Legal or regulatory requirements
• Platform improvements

Notification Method:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Updated" date at top of policy

Continued use of our platform after changes constitutes acceptance of the updated policy.

13. CONTACT US

For questions, concerns, or requests regarding this Privacy Policy:

14. YOUR CONSENT

By using Museiac, you consent to:

• Collection of information as described
• Use of information for stated purposes
• Sharing of information as outlined
• Transfer of data to India (if you're located elsewhere)

If you do not agree with this Privacy Policy, please do not use our platform.