Privacy Policy

Introduction

At Museiac ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information.

Museiac operates the Museiac platform, providing EPK creation, music distribution support, and industry discovery tools for independent artists, bands, and record labels.

Information We Collect

Personal Information

We collect personal information that you provide to us, including:

• Name, email address, and contact information
• Profile information (artist name, biography, social media links)
• Payment information (processed securely through Stripe)
• Communication preferences and subscription settings

Content Information

When you use our services, we collect:

• Music files, photos, and other media you upload
• EPK content, including biographies, press materials, and contact information
• User-generated content such as reviews and comments

Usage Information

We automatically collect information about how you use our platform:

• Pages visited, features used, and time spent on the platform
• Device information (browser type, operating system, IP address)
• Analytics data to improve our services and user experience
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Create and manage your account and EPK pages
• Process payments and manage subscriptions
• Facilitate discovery by industry professionals
• Send important updates about your account and our services
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations and enforce our terms

Information Sharing

Public Information

Your published EPK pages are publicly accessible and may include your music, photos, biography, and contact information. This is the core functionality of our service.

Service Providers

We may share your information with trusted third-party service providers:

• Payment processors (Stripe) for subscription and payment processing
• Cloud storage providers (AWS) for secure file storage
• Email service providers for communication
• Analytics providers (Google Analytics) for usage insights
• CDN providers for fast content delivery

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Limited access to personal data by authorized personnel only
• Secure payment processing through PCI-compliant providers

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Update or correct inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing your personal data
• Objection: Object to processing of your personal data
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking

We use cookies and similar tracking technologies to provide and improve our services:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Account data is retained while your account is active
• EPK content is retained while your EPK is published
• Payment information is retained as required for tax and legal purposes
• Analytics data is retained for up to 24 months
• Support communications are retained for up to 3 years

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries other than your own. We ensure that such transfers are made with appropriate safeguards in place, including standard contractual clauses and adequacy decisions where applicable.

Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: